Questions › Tata Sky : Poor Service
Tata Sky : Poor Service
SSantosh Sinhaa on Nov 8, 2010
Your Company takes two hours to install new connection. But for solving customer complaint they are not bothered. I would rather suggest the senior management of this company to make their executives fight elections as they are only good at expressing sympathy and giving revised commitments. I logged in a complaint on 4th of October and they assured that the engineer will visit by 2 pm, then revised it for 4 pm and 7 pm so on.... On 5th again said that someone will visit max by 4 pm. Surprisingly when i followed up with the call centre again they said that the service team has allready closed this complaint -WHERE IN NO BODY HAS BOTHERED TO VISIT OR CALL. Executive again asked for the apology and said i am logging new complaint On 6th they said that against WO no1-[protected], some one will visit by 5 pm 7nth they tried to connect me to their senior and after keeping me hold for 10 min twice they said that he is going to call me. I recvd a call at 6:30 and was given assurance by 7:30 this is going to get sorted out. I again called them up at 9:30, they asked me sir plz give us one more day. On 8th today they said sir system is down, plz call us after half an hour. If company is interested to know the names of all the executives, i can provide. My subs id is [protected]. I have paid you for the annual package for HD connection and for 6 month for my regular connection. Would like to get rid of this type of experience. And also what should a customer do when he has opted for a service paid full in advance and then beg. What should be the compensation for experiencing such type of frustration?
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