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Quality & Service problem

 kgayathri78 on Jun 2, 2010
Dear Sir/Madam, We purchased steel door frames (approx. Rs.50000.00) & shutters (approx. Rs.70000.00) from steel door manufacturer about a year back. But we noticed a problem in the door shutters within one year of purchase. We called them and informed them in this regard & also sent a letter to them. So visited our home and acknowledge the problem and told us they will repair the door under the condition of removing the door shutter & deliver @ their factory and vice versa @ our cost. But we demanded that because of the quality problem we don't want repair we need repalcement or reimbuersement of the amount for the door shutters. Please advise. Regards, Gayathri
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