Questions › Product is not delivered to me, and Flipkart is forcing me to cancel my prepaid order.
Product is not delivered to me, and Flipkart is forcing me to cancel my prepaid order.
Mamanturag on Oct 23, 2018
On Sunday, 14/10/2018, I bought a Vivo V9 smart phone from Flipkart in Big Billion Day Sale, with discounted price i.e. Rs. 11520/ after exchanging my old phone having value of Rs. 1900/. I paid the total value in advance. The order was successful, and they gave me an expected delivery date i.e. 23/10/2018. On 20/10/2018, when i tried to contact Flipkart customer care, the Flipkart executive messaged me that- the wishmaster will pick the product From the Silliguri hub. And deliver it to me by October 23, 2018. Again when i called back to the customer care on 21/10/2018, the executive told me that the product reached in your city and it will be delivered to you in one or two business days, and ended the conversation. After few a minutes again a call came to me automatically from Flipkart executive named Payal and forcefully told me to cancel my order as they cannot deliver the product to me, without telling any reason. And when i wanted to talk to her senior she put me on hold up to five minutes and disconnected my call. Then I emailed the Flipkart regarding delivery of my product on 21/10/2018, but they didn't respond to me. Again i emailed on 23/10/2018, but they didn't respond to me again. So, in compulsion i have to come here, for better guidance. As i am very much distressed due to Flipkart behaviour. I am very much worried about my order. As i paid the value in advance while pucrchasing. After ten days of payment they are denying to deliver my product. They are forcing me to make a fresh order, but now the product is listed at the very much higher value i.e. Rs. 18990/ in comparison with my purchase value i.e. Rs. 11520/ What should i do? I am very much mentally harrased and in economical loss due to Flipkart's behaviour. Please suggest me.
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