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Online shopping fraud company process

 samriddhi shrivastava on Aug 31, 2019
I just posted a complaint against an online shopping website "smart fashion girl",I ordered 2 jumpsuits on 14th August for Rs 734 from this site but didn't receive them yet.I also read a no. of complaints against the site stating it as a fraud website.In complaint I even added basic info and related screenshots.I just wanted to know about the procedure how consumer complaint forum works.And what's the specific process to get my money back.
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