Questions › No Alert sent for inactivity fee deducted on the Thomas Cook Prepaid card

No Alert sent for inactivity fee deducted on the Thomas Cook Prepaid card

 Kuldeep BP on Oct 1, 2019
I have a Thomas cook prepaid borderless card. There was some amount in the card and was not used for more than 10 months. I understand they deduct the inactivity fee of $8.25 per month after 6 months from the time card is not used . There will be a alert sent via SMS whenever there is a transaction , deduction , POS , ATM withdraw done using the card. My query is why are they not sending the alert when the inactivity fee is deducted on the card . If we receive the alert on the first month itself we will make sure to either withdraw the remaining amount or make a transaction to keep the card active. But the Thomas Cook is deducting $8.25 every month until the card balance becomes 0 . Please let me know if they are entitled to deduct money from our card without alerting us via SMS or Email as inactivity fee. I have seen this happening with many people . Incident:[protected]
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