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Issue in an Online purchase

 Vineeth M on Apr 2, 2017
Respected Sir, I recently placed an order, a mobile phone on amazon at a pretty good price. For that at first I top upped my amazon pay balance only to purchase this otherwise I didn’t. Order was confirmed and afterwards, a mail came from amazon that “We're writing to inform you that your order has been cancelled because the price for the item(s) was not set correctly by the seller”. My money is still in amazon wallet. Besides, I saw this only after 2,3 days when I opened mail, no sms came to mobile regarding this except the order confirmation sms. They cancelled the order without my consent. I don't want the transaction to be cancelled. I don’t want no other product instead of that I ordered. Several times I mailed this matter to amazon, but no satisfactory reply I got. They are saying sorry for the inconvenience, Please try again at a later time so and so. Sir, seller pricing error is not the responsibility of company? Since they guaranteed the purchases under the Amazon A-to-z Guarantee and ensure 100% Purchase Protection for customers. Is it right, after payment they can cancel the order without the buyer consent? I put money in their wallet only to purchase that phone that was found on a reasonable price for me. If that was not the actual price then why they displayed the item in that price till I pay for the same. Is it like a cheating? I felt it so because they have no loss instead will be benefited when I purchase any other product to meet this amount I deposited in their wallet. Could you please help me on the situation? I do want the item at the price I won it for. Is there any law possibility? Kindly consider my situation. Looking forward for your kind reply and advice. Thanking you,
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