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how can can say they resolved a complaint without doing it

 dineshjain5 on May 19, 2017
Tikona ID [protected] On Monday 8th May I got Tikona guys confirmed to install the internet for home. Tuesday 9th may they came and installed the plan without discussing, we requested to install them different plan. They came back on Wednesday 10th may and installed the plan in which we were interested. They asked me to make payment first so that internet can be made on, so I agreed to them and payment Wednesday. After making payment i called them atleast 5-6 times to get internet going but till 12th May evening, as got it in evening. I thought after getting internet my struggle will over, but most of the time internet is not working and when its working speed is around 2mbps against 10 mbps for what I am paying to them. I called and raised 3 complaints in 4 days till 16th may. I don’t want this kind of internet any more. I want my money back. Today 19th may 2017 they called and informed me and said they do not provide 10 mbps speed in my area. but still charging for 10 mbps this is cheating, there engineer is coming to check internet connection since last 4 days but not reached my home till now, is he coming from moon???. I need 10mbps speed if you cant provide i need my money refunded. They closed my complaint/ resolved without informing me. They are cheaters i need my hard earned money back.
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