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FRAUD WITH ME ON MOBILE

 lucky ji on Oct 7, 2017
i submitted a complaint on ''Consumer Complaints'' on 05/10/2017 in the evening about 8.30 regarding more time payed the bill to pspcl . It is thought that , a fraud read the massage and called me as a officer of pspcl . He told me about the detail and took the detail of my card . After few minutes he stolen my 12000 -/ Rs. on my card balance . I blocked my card and complaint to the cards' customer care . I will submit my F.I.R. tomorrow . what can a do for refund ? what can i do ? what is the way i individually trace them and punish them ,so they do not do this again , with others ?
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