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Faulty Product and complaints

 pooja solanki on Aug 12, 2011
Would like to know the contact details for filing an official complaint...there was a "jaago grahak jaagoo" campaign initiated by the Government for Consumer Protection.
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Dear Sir,
I m very good feeling about samsung mobile (S5620 Monte).I have purchased it on dated 2/07/11.But unfortunetely it occur a problem in two times.My previous experience in samsung mobile is very good.Second time display problem occur.It is a mobile fault or software fault.But i feel very bad about this situation.I am a technical manager so my mobile importance is very high in my field.Without mobile i can't suffer.But I have three no mobile one is Samsung, second one is sony eriction & third one is tata indicom.But I don't feel uncomfortableabout mobile handset except samsung.Please solved my problem as earliest.Your nearest service centre excutive said to me that Your cell have a mother board problem but we don't have a material this time so i sent the request for motherboard .Your mobile ractified with in two day.But unfortunetely continue festival (Such as rakhi, independence day & sunday )occur.So I can't use my sim next three days.Can u tell me that what is the exactly problem in my set .It has a problem two times with in month.I think it is not a good think for samsung mobile.I request you that if possible then replace it my handset.I thankful to samsung company .Approx 10 handset of samsung mobile are used in my closed relation...such as my brother, my sister in law etc...My beleive in this set is very bad.


Thanking You.
Manish Garg
[protected], [protected]
Alwar(Rajasthan)

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