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compensation against misbehavior over phone

 prashantraina on Jun 30, 2010
I was using credit and I cleared the amount in dec-08 . Few months recived call from bank agent that 13k amount is pending against the card and start threatning me due to that I paid Rs.2000 in two installments.Then they started putting pressure to pay the entire amount . Then started showing some resistance and they went for final settelment and given me the letter and told me to pay Rs.4000/- which I paid . Now I want them to understand that misbehavior is not accepted under any condition.how to proceed further please guide me.
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